Hi, do you deliver?
Yes — same day!
1
Customer sends a message
A customer messages your WhatsApp Business number — just like they always have.
WhatsApp AI built for SA SMEs
WhatsApp AI Support,
Powered by Your Own Business Knowledge
MK Assist answers customer questions on WhatsApp using only your approved business information. When it can't help, it hands over seamlessly to a live agent — no context lost.
*No credit card required
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500+ conversations handled for SA SMEs
14-day trial · Manually activated during pilot · Automated billing coming in Phase 2
AI replied in 2s
Grounded in your FAQs
Live agent handoff ready
POPIA CompliantAnswers only from your approved contentHuman handoff when AI can't assistSouth African support teamSister brand to MK Fraud Insights
POPIA CompliantAnswers only from your approved contentHuman handoff when AI can't assistSouth African support teamSister brand to MK Fraud Insights
A step for every conversation
Your customers stay on WhatsApp. You manage everything from the MK Assist dashboard — from first message to live agent handoff.
Searching knowledge…
FAQ
Pricing
2
MK Assist checks your knowledge
The AI searches your FAQs, pricing, delivery areas, and opening hours before replying.
MK Assist · AI reply
Delivery to Cape Town is R49, same-day before 2pm.
Grounded< 3 sec
3
AI replies instantly
If it's confident in the answer, the assistant responds immediately — grounded only in your approved content.
Handoff alertLive
Customer asked about a custom order…
Full thread attached · 12 messages
Take over chat
4
Agent takes over when needed
When a human is required, your team gets an alert with the full thread. You pick up exactly where the AI left off.
Everything your business needs
One dashboard. One WhatsApp number. Full control.
Grounded AI Responses
AI answers only from your approved content — pricing, policies, and FAQs. Never guesses. Escalates to your agents when it can't help.
Seamless Human Handoff
When a customer needs a person, the bot pauses and your agent takes over with the full conversation history — no lost context.
Simple Knowledge Base
Upload CSVs, PDFs, or plain text. Add your FAQs, delivery areas, opening hours, and return policies in minutes.
Business Analytics
Track message volumes, AI resolution rates, handoff frequency, and response times — all from one dashboard.
Multi-Business Ready
Manage multiple WhatsApp numbers and business profiles from a single dashboard. Fully isolated data per location.
Privacy & POPIA Compliant
Your customer data is stored securely in South Africa. Built with POPIA compliance from day one.
Trusted by South African SMEs
Kasi Hardware
Soweto, GP
Cape Town Fisheries Co.
Cape Town, WC
Durban Threads
Fashion Boutique · Durban, KZN
Joburg Auto Spares & Service
Johannesburg, GP
Pretoria Wellness Clinic
Pretoria, GP
PE Fresh Produce
Port Elizabeth, EC
Bloemfontein Legal Services
Bloemfontein, FS
Kasi Hardware
Soweto, GP
Cape Town Fisheries Co.
Cape Town, WC
Durban Threads
Fashion Boutique · Durban, KZN
Joburg Auto Spares & Service
Johannesburg, GP
Pretoria Wellness Clinic
Pretoria, GP
PE Fresh Produce
Port Elizabeth, EC
Bloemfontein Legal Services
Bloemfontein, FS
Pick your power plan
Trial plan
Starter plan
Perfect for individual & small teams
$29/month
Start NowEasy setup, instant productivity
- Up to 500 AI replies / month
- 1 WhatsApp Business number
- 1 agent seat
- Knowledge base up to 50 pages
- Email support
Pro plan
Ideal for growing teams & businesses
$199/month
Upgrade NowAll features unlocked, no hidden limits
- Up to 2,500 AI replies / month
- 2 WhatsApp Business numbers
- 5 agent seats
- Knowledge base up to 200 pages
- Reply audit trail & handoff alerts
- Priority support
14-day free trial on all paid plans · Prices in ZAR · Cancel anytime
Your data. Your business. Your control.
- POPIA compliant data handling
- We never train AI on your business content
- Data-deletion controls built in
- Full audit logs for all platform actions
Ready to put your WhatsApp to work?
Customers stay on WhatsApp. You manage everything from MK Assist.
Start Free Trial